Frequently Asked Questions

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When will I get my handmade product?

All our products are made to order and can take between 2-6 weeks depending on our orders. We will keep you updated on a more accurate timeline after your order is made.

How can I pay for my order?

Currently, we will send an email with payment instructions. We only accept PayPal (credit / debit cards) for both local and international orders. Local customers can choose to pay via PayNow and details will be in the email.

How long will delivery take?

When your order is ready to be dispatched, we will update you on the expected delivery date and their tracking numbers. Local orders typically take 2-3 working days, while overseas orders depends on country of receiver and the shipping selected.

Is my payment information secure?

We do not collect payment information. If you choose to pay via PayPal, your payment information is stored with PayPal. Similarly with PayNow for local payments.

Can I request a custom addition on top of your current designs?

Yes you can. This is the beauty of bespoke. Please use the contact form to inform us on your requirements. We will look at them and advise you on the additional costs. You may contact us on our social media accounts too.

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