Ordering

Do I have to pay in full when ordering?

Yes. All of our products are made to order hence the full payment upfront. On this note, items sold are not refundable or exchangeable.

Can I request a custom addition on top of your current designs?

Yes you can. This is the beauty of bespoke. Please use the contact form to inform us on your requirements. We will look at them and advise you on the additional costs. You may contact us on our social media accounts too.

payment

How can I pay for my order?

We accept Stripe and PayPal (credit / debit cards) for both local and international orders. For bank transfers, local customers have the option to pay via PayNow. International customers can use TransferWise to do the transfer to us (we will provide the bank details after order placement).

Local customers have another option to pay via Hoolah. It is a payment platform that allows customers to pay for the order/s in 3 equal installments.

What is the site's currency?

Our products are priced in Singapore dollars.

Is my payment information secure?

We do not collect payment information. If you choose to pay via PayPal, your payment information is stored with PayPal. Similarly with PayNow, TransferWise and Hoolah for other payment methods

I changed my mind, can I get a refund?

We are sorry that we are unable to process returns or refunds unless the items are defective, since these are made to order. We check our products thoroughly before sending out so you can be assured.

shipping

When will I get my handmade product?

All our products are made to order and can take between 2-6 weeks depending on our orders. We will keep you updated on a more accurate timeline after your order is made.

How long will delivery take?

When your order is ready to be dispatched, we will update you on the expected delivery date and their tracking numbers. Local orders typically take 2-3 working days, while overseas orders depends on country of receiver and the shipping selected.

Will I get tracking information when the order ships?

Yes you will. We will inform you immediately when we send out your item/s.